Compassion is Caught Not Taught

I took the kids to a local branch of our city library the other day to return some books and pick out new ones.
On our way out, a little girl about 5 came up to my daughter and gave her a hug.   I bent down to talk to the little girl, and she smiled but… [Continue Reading]

Customer Service Reps and Returns

I am the first to admit that I buy things impulsively, much to my husband’s dismay.  But I really think that retail operations, or anyone who deals with the public, should remember that even when I am returning an item, I am still a customer and as such should be treated well.   Three different shops… [Continue Reading]

Diva vs. the Wii

So I bought a Wii – after months of talking about it to my husband I jumped when WalMart put it on sale and hustled my fat bum over there and scooped up the last one. Delusions of fabulosity filled my head – I would grab the EA Active disc, and get my butt… [Continue Reading]

Listen to Suzanne!

Lessons Learned from Adam Urbanski’s IPS09

I had a blast at IPS09 – and it made me think about why I was reluctant to go when I was first invited.
Here’s what I learned at IPS:

no one cared about the size of my @ss, they wanted to know about the size of my IDEAS
shut up and listen to your coach – you… [Continue Reading]

If you have more than one functioning digit, you have no excuse!

Thanks to Colin for sharing this on Twitter