I am the first to admit that I buy things impulsively, much to my husband’s dismay. But I really think that retail operations, or anyone who deals with the public, should remember that even when I am returning an item, I am still a customer and as such should be treated well. Three different shops in the last little while have disappointed me greatly, and will not be getting any further business from me.
When a customer is returning items to your establishment, keep in mind that at this point, THEY ARE STILL A CUSTOMER!
Don’t treat them like they are committing an offense by returning goods. Treat them with the same courtesy they are shown when they purchase.
More times than not, clerks who take in returns have been rude, uncommunicative, uncooperative and just downright nasty. They have more than once had a fit when I wouldn’t give my address or phone number for a return. Citing “store policy” I have been asked for information which is not needed to ensure the credibility of my transaction. If I have the original receipts, the original goods and the original credit card to which they are charged, there is NO NEED for you to have any other information from me!
When your returns people are rude to customers, it colours how that customer feels about your business and your service.
And trust me, when someone is unhappy – they are going to tell everyone they can about it!
